Returns and Exchanges
Returns:
If for any reason you need to return your order, we offer online credit or full refund on any unused items within 30 days of purchase. Simply send an e-mail to care@olibou.com with your name and order number, along with the reason for the return. The customer is responsible for the cost of shipping merchandise back to Oli & Bou unless the item has been damaged before or during delivery or there there has been some other mistake on our behalf. We recommend that returns and exchanges be shipped with a service which provides a tracking number, as we are not responsible for delayed or lost packages.
Upon receipt of the return, we will issue an online store credit to the account that was used to make the original purchase for the full purchase amount of the item(s) and will follow up with a confirmation email to let you know its done.
Exchanges:
An exchange is much like a return. Within 30 days of purchase, send an e-mail to care@olibou.com with your name and order number, the reason for the exchange along with the name, colour and size of the replacement item(s) that you would like to have. The customer is responsible for the cost of shipping merchandise back to Oli & Bou unless the item has been damaged before or during delivery or there there has been some other mistake on our behalf. We recommend that returns and exchanges be shipped with a service which provides a tracking number, as we are not responsible for delayed or lost packages.
Once received here at HQ, we will pack and send out your replacement item and follow up with a confirmation email.
International returns:
The 'Easy' part of our returns policy, described above, applies to international orders however we cannot provide any prepaid or complimentary postage services for either returns or exchanges.
If for any reason you need to return your order, we offer online credit or full refund on any unused items within 30 days of purchase. Simply send an e-mail to care@olibou.com with your name and order number, along with the reason for the return. The customer is responsible for the cost of shipping merchandise back to Oli & Bou unless the item has been damaged before or during delivery or there there has been some other mistake on our behalf. We recommend that returns and exchanges be shipped with a service which provides a tracking number, as we are not responsible for delayed or lost packages.
Upon receipt of the return, we will issue an online store credit to the account that was used to make the original purchase for the full purchase amount of the item(s) and will follow up with a confirmation email to let you know its done.
Exchanges:
An exchange is much like a return. Within 30 days of purchase, send an e-mail to care@olibou.com with your name and order number, the reason for the exchange along with the name, colour and size of the replacement item(s) that you would like to have. The customer is responsible for the cost of shipping merchandise back to Oli & Bou unless the item has been damaged before or during delivery or there there has been some other mistake on our behalf. We recommend that returns and exchanges be shipped with a service which provides a tracking number, as we are not responsible for delayed or lost packages.
Once received here at HQ, we will pack and send out your replacement item and follow up with a confirmation email.
International returns:
The 'Easy' part of our returns policy, described above, applies to international orders however we cannot provide any prepaid or complimentary postage services for either returns or exchanges.